Every YomaChichi item is made from the photo you upload, so our policy works a little differently from a regular store. Here's exactly what's covered.
You approve your portrait before you buy
You see your finished portrait on the product page before you add it to your cart. If it doesn't look right, try another photo — as many times as you need. Once you order, your item goes into production, usually within a few hours.
If your order arrives damaged or wrong
We'll reprint or refund your order if:
- it arrives damaged or defective, or has a print-quality problem (blurry print, misprint, colors clearly different from the portrait you approved), or
- you received the wrong item or size, or
- your package was lost in transit.
To report a problem: email team@yomachichi.com within 30 days of delivery with your order number and a photo of the issue.
What isn't covered
- Change of mind after ordering (each item is custom-made from your photo).
- Small color differences between your screen and the printed fabric, which are normal for fabric printing.
- Delays or non-delivery caused by an incorrect shipping address entered at checkout.
Cancellations
Email us as soon as possible. If your order hasn't started production, we'll cancel it and refund you in full.
How refunds work
Approved refunds go back to your original payment method within 5 business days of approval (your bank may take a few more days to show it). Prefer a replacement instead? Just tell us.
Questions about an order? Contact us — a real person reads every message.