Terms of service

Last updated: September 16, 2026

These Terms of Service ("Terms") govern your use of the YomaChichi website (operated by Divarim Shebilev LLC, "we," "us," "our") and any purchase you make from it. By using the Store or placing an order, you agree to these Terms. If you do not agree, please do not use the Store.

1. Who we are

Divarim Shebilev LLC 24 Palamino Dr, Jackson Township, NJ 08527 Email: team@yomachichi.com

2. The product

YomaChichi sells personalized, print-on-demand items — currently custom pet-portrait blankets and tote bags — created from a photo you upload. Each item is individually manufactured for you after you order; nothing is held in inventory. Products are manufactured and shipped by our print-on-demand partner (currently Printify), not by us directly.

3. Placing an order

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order.
You agree to provide accurate, current information (name, shipping address, payment details) at checkout.
Before you order, you review your pet's illustrated portrait (the digital proof) on the product page and approve it. Placing the order authorizes us to send that approved portrait to production — see Section 7 on cancellations.
We reserve the right to refuse or cancel any order — for example, if we suspect fraud, if the uploaded photo violates Section 4 below, or if a technical error caused an incorrect price to be displayed. If we cancel an order you've already paid for, you will receive a full refund.

4. Your uploaded photo — license, not ownership transfer

When you upload a photo of your pet:

You keep all ownership of your photo. Uploading it to create your order does not transfer any ownership or copyright in the photo to us.
You grant us a limited license. You grant Divarim Shebilev LLC a non-exclusive, worldwide, royalty-free license to use, reproduce, and modify your uploaded photo solely to (a) generate an AI illustration of your pet, (b) show you a preview/proof of that illustration, and (c) have that illustration printed and shipped on the product you ordered by our manufacturing partner (currently Printify). This license lasts only as long as needed to fulfill your order and any related warranty/reprint claim.
You confirm you have the right to upload the photo. By uploading a photo, you confirm that you either took it yourself, own it, or otherwise have the legal right to use it and to let us use it as described above. Do not upload a photo you found online, took from someone else's social media, or otherwise don't have rights to — we may refuse or cancel an order if we have reason to believe a photo infringes someone else's rights.
We will not use your photo or the finished portrait for marketing without your separate, explicit opt-in. See Section 3.1 of our Privacy Policy. This license does not, by itself, let us feature your pet in ads or social media.
The generated illustration created from your photo is a derivative work made specifically to fulfill your order. We do not claim ownership of it either, beyond what's needed to produce and ship your item and to keep a copy for warranty/reprint purposes as described in our Privacy Policy.

5. Pricing and payment

All prices are listed in US dollars and are current at the time of order, unless stated otherwise.
Payment is processed securely through Shopify Payments (or another payment processor we may use) at the time you place your order.
We reserve the right to change prices at any time; changes will not affect orders already placed and paid for.
Any shipping fees, discounts, or bundle pricing shown at checkout apply as displayed at the time of purchase.

6. Shipping and delivery — estimates, not guarantees

Shipping times and costs shown at checkout are estimates provided by our manufacturing partner (Printify) and can vary based on your location, the specific print facility used, and carrier conditions. We do not guarantee exact delivery dates.
Because every item is custom-made after you order, please allow for both a production period and a separate shipping period — both described on our Shipping page.
Risk of loss and title for products purchased pass to you upon delivery to the carrier, but we will still help resolve lost-in-transit issues per our Returns policy.
We are not responsible for delays caused by the shipping carrier, customs (for any future international orders), incorrect address information you provided, or events outside our reasonable control (see Section 10, Force Majeure).

7. Cancellations, changes, and returns

Before production starts, you may cancel or change your order by emailing team@yomachichi.com. Orders usually enter production within a few hours, so please contact us right away.
Once production has started, your order can no longer be changed. Because it is custom-made specifically from your photo, we cannot accept cancellations, address changes, or returns for "change of mind" once production has started — see our Returns policy for the exact cutoff and process.
Defects, damage, or a wrong item are covered: contact us within 30 days of delivery with photo evidence and we will arrange a free reprint or refund.
Subjective dissatisfaction with an already-approved portrait (e.g., "I don't love how it turned out," where there is no defect) is not eligible for a full refund, since you approved the portrait before ordering — but we may offer a goodwill credit at our discretion. See our Returns policy.

8. Acceptable use

You agree not to:

Upload any photo you do not have the right to use, or that depicts anything illegal, hateful, obscene, or that infringes someone else's rights.
Use the Store for any fraudulent, abusive, or unlawful purpose.
Attempt to interfere with the operation of the Store, including its checkout, personalization, or order-processing systems.

We may refuse service, cancel an order, or bar access to the Store for any violation of this section.

9. Intellectual property

The YomaChichi name, logo, website design, and original written content are owned by Divarim Shebilev LLC and may not be copied or used without permission. This does not affect your ownership of your own uploaded photos (Section 4) or your ownership of the physical product you purchased.

10. Disclaimers and limitation of liability

The Store and products are provided "as is." To the fullest extent permitted by law, we disclaim all warranties, express or implied, other than what is explicitly promised in these Terms and our Returns policy.
AI-generated content is imperfect. Illustrations are generated by third-party AI tools and may not perfectly resemble your pet in every detail. You review and approve the portrait before you order specifically so you can catch this — see Section 3 and Section 7.
Limitation of liability. To the fullest extent permitted by law, Divarim Shebilev LLC's total liability to you for any claim arising from your order or use of the Store will not exceed the amount you actually paid for the product giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages (such as lost profits or emotional distress), even if we were advised such damages were possible.
Force majeure. We are not liable for delay or failure to perform caused by events beyond our reasonable control, including but not limited to natural disasters, carrier disruptions, supplier/manufacturer outages, or acts of government.
Nothing in this section limits any liability that cannot be limited or excluded under applicable law (for example, liability for gross negligence or willful misconduct, where such limitation is not permitted).

11. Third-party services

Our Store relies on third-party services — including Shopify (platform and payments), Printify (manufacturing and shipping), and AI image-generation providers (illustration creation) — each governed by their own terms and privacy policies. We are not responsible for the acts or omissions of these third parties beyond what is described in these Terms and our Returns policy.

12. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent change. Continued use of the Store after a change means you accept the updated Terms. Changes do not apply retroactively to orders already placed.

13. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or your use of the Store will be resolved in the state or federal courts located in New Jersey, and you consent to that jurisdiction, except where applicable consumer-protection law requires otherwise.